How many days in advance can I make a reservation? How many days prior to my stay do I need to make my reservation?
Please check our website for dates that are available for reservations. As long as there is a vacancy, you can make a same-day reservation. to 12:00
From when do I have to pay a cancellation fee?
Cancellation fees are required from 30 days prior to the planned date of stay. Cancellation fees are as follows: >30 Days Prior: 3,000 Yen >14 Days Prior: 6,000 Yen >3 Days Prior: Full Room Price *Fees listed above are per room.
Can I make a same-day reservation?
We certainly welcome same-day reservations. However, please understand that there is a possibility that your reservation request may be declined due to a lack of vacancies.
Questions about Accommodations
What time is check-in/check-out? (Can these be extended?)
Check-in starts at 15:00 and check-out is 11:00.
You can't check in early or check out late.
Can I check in to the hotel at the Hotel Baggage Office by the Welcome Gate (park entrance).
You can't check in at Hotel Baggage Office
Please take a shuttle bus to the hotel from the Hotel Reception and check in at the hotel.
Also, please look after your own luggage until check-in time.
Do I need a ticket to Huis Ten Bosch in order to stay at the hotel?
Because the hotel is located just outside the grounds of the park, you do not need a ticket to stay at the hotel. However, you will need a ticket if you wish to enter Huis Ten Bosch.
Do you offer discounts for children?
Children sharing beds with adults may stay for free. (However, breakfast is charged separately at 2,200 yen per person regardless of age.)
This discount is limited to one child per shared bed. (Offer applies to children in elementary school or younger.)
If I am staying at another hotel owned and operated by Huis Ten Bosch and wish to transfer to Henn-na Hotel, can I receive help in moving my bags?
We are unable to assist you in moving bags between hotels. Please be prepared to move your bags on your own.
Is Henn-na Hotel an official hotel? Are Huis Ten Bosch tickets available to guests at the same price as the price offered to those staying at other official hotels?
Henn-na Hotel is an official hotel. Huis Ten Bosch tickets are available at the same price as at other official hotels.
Do guests staying at the hotel receive a Huis Ten Bosch multiple-entry passport with their stay?
Multiple-entry passports are not included in your stay.
Does Henn-na Hotel also provide the bicycle rental reservation service offered by other hotels owned and operated by Huis Ten Bosch?
We are afraid that we do not offer this service. Please apply directly to rent a bicycle on days when you need one. (The hotel is unable to reserve a bicycle for you.)
Which rooms provide a view of Huis Ten Bosch? Can I reguest a room with a view when making my reservation?
You cannot specify whether you want a view when you make your reservation.
Questions about Buildings, Guest Rooms
Does the hotel have barrier-free rooms? Does the hotel have rooms for guests with severe disabilities?
We also have two Universal Rooms available for guests with disabilities who require special assistance.
How large are the guest rooms? What sizes are the beds?
The guest room sizes are as follows: Standard Type: Approx. 212、Superior Type: Approx. 282、Deluxe Type: Approx. 312
The bed size is the same for all rooms: 120cm × 206cm.
However, the stacking beds used when 3~4 guests share a room are a slightly smaller 97cm × 188cm.
Does the hotel have non-smoking rooms? Are there rooms where I can smoke?
All of the guest rooms are non-smoking rooms. There is a designated smoking area outside of the hotel building
Are guests free to come and go at any time of day throughout their stay?
As a general rule, guests are free to come and go as they please. However, the Main Entrance is locked after 23:00.
You can gain entry using your room key. If you do not have your room key, please contact us through the interphone at the Main Entrance.
Can I bring in outside food?
It is not a problem if you do, but the guest rooms do not have utensils.
Questions about Services, Hotel Facilities
Does the hotel have any human staff? If I become ill during my stay, will a robot attend to me?
We have human hotel staff on duty 24-7. In an emergency, our hotel staff will attend to you.
.I understand that this is a hotel staffed by robots, but what kinds of security measures do you have in place? What guarantees do you provide in the event that something happens to a bag that I leave with one of your robots?
The hotel is monitored by security cameras 24-7.
The hotel is locked at night so that outsiders cannot gain unauthorized entry.
We cannot make any guarantees with regard to bags left in our care. Please look after your valuables under your own responsibility.
What kind of system is the facial recognition system, exactly? Do you not have card keys or anything like that?
The facial recognition system records an image of each guest's face, allowing for keyless locking and unlocking of guest rooms.
We also provide card keys on request, so it is possible to stay without using facial recognition. (Card keys must be returned at check-out time.)
Does the hotel have a parking lot? Are there handicapped parking spots?
There are two parking lots.
Even hotel guests are charged for parking on the hotel premises.
Free parking is available near Huis Ten Bosch immigration gate. Please bring your parking ticket to the hotel. Passing tickets through the machine will be free.
There is a handicapped parking spots located directly in Entrance. Please contact us in advance of your stay if you wish to reserve.
What should I do if I want to depart at a time when the hotel buses are not operating (late at night or early morning)?
We do not offer a pick-up service. Please arrange a taxi by yourself.
Are the guest rooms cleaned?
Bed making service is offered for a nominal fee for guests staying between 2~6 days. (1,000 Yen per Bed)
For those staying more than 6 nights, bed making service will be provided free of charge on the 7th night.
Towels, bath towels and bath mats are changed every day.
Can I send packages from the hotel?
When checking out, guests may send packages from the parcel delivery counter.
Can I send packages to the hotel prior to my arrival?
We cannot accept or hold packages for guests.
Packages can be picked up at a Yamato Transport counter by the Farewell Gate.
※Please write on shipping form “ Baggage drop-off point is Yamato Transport counter by the Farewell gate”
※Yamato Transport Counter Open Hours; 10;00 to 18;00
※Yamato Transport is available only. Other carriers can’t use service.
Can I use the Internet?
Free WI-FI is available throughout the hotel.
Do you offer room service? (Can I ask room service to deliver a birthday cake, etc. to my room?)
We have no plans to introduce room service at this time.
Do you offer laundry service?
We have no plans to introduce laundry service at this time.
Does the hotel have microwaves? Does the hotel have an ice machine?
We do not have either.
Does the hotel have a restaurant?
The hotel does not have a restaurant. "Health Restaurant AURA" is within walking distance of the hotel.
The Smart Kiosk (vending machine) sells light snacks (bread, sweets).
Is allergy information displayed for food sold at the Smart Kiosk (vending machine)?
All of the food sold at the Smart Kiosk (vending machine) is pre-made, processed food.
Please check the manufacturer's nutritional information label on each individual product to determine allergy information. However, please understand that we cannot provide refunds for items purchased from the Smart Kiosk.