Questions about Reservations
1.How many days in advance can I make a reservation? How many days prior to my stay do I need to make my reservation?
Please check our website for dates that are available for reservations. As long as there is a vacancy, you can make a same-day reservation. to 12:00
2.From when do I have to pay a cancellation fee?
Cancellation fees are required from 30 days prior to the planned date of stay. Cancellation fees are as follows: >30 Days Prior: 3,000 Yen >14 Days Prior: 6,000 Yen >3 Days Prior: Full Room Price *Fees listed above are per room.
3.Can I make a same-day reservation?
We certainly welcome same-day reservations. However, please understand that there is a possibility that your reservation request may be declined due to a lack of vacancies.
Questions about Accommodations
4.What time is check-in/check-out? (Can these be extended?)
Check-in starts at 15:00 and check-out is 11:00.
You can't check in early or check out late.
5.Can I check in to the hotel at the Hotel Baggage Office by the Welcome Gate (park entrance).
You can't check in at Hotel Baggage Office
Please take a shuttle bus to the hotel from the Hotel Reception and check in at the hotel.
Also, please look after your own luggage until check-in time.
6.Do I need a ticket to Huis Ten Bosch in order to stay at the hotel?
Because the hotel is located just outside the grounds of the park, you do not need a ticket to stay at the hotel. However, you will need a ticket if you wish to enter Huis Ten Bosch.
7.Do you offer discounts for children?
Children sharing beds with adults may stay for free. (However, breakfast is charged separately at 2,160 yen per person regardless of age.)
This discount is limited to one child per shared bed. (Offer applies to children in elementary school or younger.)
8.If I am staying at another hotel owned and operated by Huis Ten Bosch and wish to transfer to Henn-na Hotel, can I receive help in moving my bags?
We are unable to assist you in moving bags between hotels. Please be prepared to move your bags on your own.
9.Is Henn-na Hotel an official hotel? Are Huis Ten Bosch tickets available to guests at the same price as the price offered to those staying at other official hotels?
Henn-na Hotel is an official hotel. Huis Ten Bosch tickets are available at the same price as at other official hotels.
10.Do guests staying at the hotel receive a Huis Ten Bosch multiple-entry passport with their stay?
Multiple-entry passports are not included in your stay.
11.Does Henn-na Hotel also provide the bicycle rental reservation service offered by other hotels owned and operated by Huis Ten Bosch?
We are afraid that we do not offer this service. Please apply directly to rent a bicycle on days when you need one. (The hotel is unable to reserve a bicycle for you.)
12.Which rooms provide a view of Huis Ten Bosch? Can I reguest a room with a view when making my reservation?
You cannot specify whether you want a view when you make your reservation.